Refund and Returns Policy

At Lightvis, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

Return Eligibility

    • Returns are accepted within 30 days of delivery.
    • Items must be unused, in original packaging, and with all accessories included.
    • Custom or clearance items are non-refundable unless defective.

How to Initiate a Return

    1. Contact our customer service at connect@lightvis.com with your order details.
    2. We will provide a return authorization and shipping instructions.
    3. Once the item is received and inspected, we will process your refund or exchange.

Refund Process

    • Refunds are issued to the original payment method within 7-10 business days after return approval.
    • Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
    • If the item is damaged or defective upon arrival, please provide photos as proof for a hassle-free replacement or refund.

Exchanges

    • We offer free exchanges for defective or incorrect items. Please notify us within 7 days of receiving your order.

For any return-related concerns, please contact us at (413) 443-9250 or email connect@lightvis.com.

Address: 1404 S Brightleaf Blvd, Smithfield, NC 27577, USA

Thank you for choosing Lightvis! We value your business and strive to provide exceptional service.